Franklin Energy Covid-19

LiFe Network

Our LiFe network still remains operational and we have a 24/7 customer support team on hand to answer any queries.

LiFe Network & Key Workers

Franklin Energy are offering any NHS key workers FREE access to our LiFe charging network to during the Coronavirus pandemic. That means key workers with an EV vehicle can charge their Hybrid or EV vehicle for free at 100s of charging points on our network. Any NHS key workers should download our LiFe EV app, send us proof they work for NHS and then we will automatically preload credit onto your account, providing you with free access across all of our public charging points.

We are proud to be the charging partner for The NorthWest Ambulance Service helping support nearly 50 BMW i3s ambulance vehicles and want to continue our support where we can.

If you know anyone who can make use of this offer. Please forward this message to them and they can contact us about this scheme.

Should you have any questions please call us on 0345 123 0500 or drop us an email to [email protected]

 

Handling deliveries and Public Charge points:

Franklin has put into place measures to protect our employees and to minimise the risk of passing on Covid-19 to our customers. Hygiene is a top priority for all of us and so we have produced these guidelines in line with WHO and the UK government.

The Coronavirus is said to live on cardboard for up to 24 hours and on some plastics up to 72 hours. If you receive a RFID charge card or parcel with charge points from Franklin we would suggest storing it for at least 72 hours before opening it. The use of gloves would be recommended at this stage. The virus is said to live on steel for up to 72 hours and do we would strongly advise taking precaution when handling. Taking in to account the timings mentioned above this would mean wearing protective gloves when operating any public charging point.

Handling your delivery and public charge points – we would advise that you take the following precautions whilst handling ANY charging point across our public LiFe charging network.

– Do not sign for any delivery using a pen or electronic keyboard presented to you by the delivery person unless your hands are protected with gloves.

– Ensure you keep some disposable gloves so that you can pick up the parcel/charger and dispose of.

– Keep the gloves on if you intend to open the package immediately.

– Dispose of the gloves and packaging immediately after opening/using.

– Wash your hands with hot soapy water for 20 seconds or more.

Franklin will continue to monitor the ongoing Coronavirus situation and will work to the guidelines and recommendations made by WHO, NHS and the Government. We will endeavour to proceed with all customer orders applying the upmost care and attention.

Stay safe and you should only use our public charging points if your travel is essential!

 

Franklin Energy

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  1. You have dedicated off-street parking
  2. Your vehicle was purchased after 1st October 2016 and your are the registered owner or keeper
  3. You have not already claimed the grant for the vehicle
  4. You are not exceeding the limit of two OLEV funded charge points per household
  5. Your home is suitable for standard installation
  6. You agree with our terms and conditions